Love them for their wide offering of both classics and trendy styles at a fairly reasonable price point. Expect long lead times and impersonal service but you’re buying the brand and the look you want.
Made In: ★★★☆☆
Sustainability: ★☆☆☆☆
Starting Sofa Price: ★★★★★
See in-person?: ★★★★★
Upholstery: ★★★☆☆
Customization: ★☆☆☆☆
Comfort: ★★★☆☆
Modularity: ★★★★☆
Lead Times: ★★★☆☆
Financing: ☆☆☆☆☆
Shipping & Delivery: ★★★☆☆
Assembly: ★★★★☆
Return Policy: ★★★☆☆
Home Trial: ☆☆☆☆☆
Warranty: ☆☆☆☆☆
All the “in” styles but expect to pay a premium for a brand name that doesn’t go above & beyond in the experience.
Made In: ★★★☆☆
Sustainability: ★★★☆☆
Starting Sofa Price: ★★★★★
See in-person?: ★★★★★
Upholstery: ★★★★☆
Customization: ★★★☆☆
Comfort: ★★★☆☆
Modularity: ★★★★☆
Lead Times: ★★★☆☆
Financing: ★★★★☆
Shipping & Delivery: ★★★★☆
Assembly: ★★★★★
Return Policy: ★★★☆☆
Home Trial: ☆☆☆☆☆
Warranty: ☆☆☆☆☆
both USA & Asia
"We are Modern Together, helping to make lifebrighter, more creative, more inviting."
Furniture, Decor & Mirrors, Holidays, Lighting, Gifts, Pillows & Throws, Rugs, Kitchen & Dining, Bedding, Bath, Outdoor
• Collaborations
• Ideas and inspiration
• Free Design services
Asia
"Your home is nothing if not personal. At West Elm, we're here to help you create a space that reflects you and what you love. That means forward-thinking, problem-solving design that unites value, quality and responsible manufacturing. Because you should feel good about your home—and how it comes together."
Furniture, Outdoors, Rugs, Bedding, Bath, Lighting, Pillows & Decor, Windows, Art & Mirrors, Kitchen & Dining, Garden, Storage
• "Good design" "Good for you" "Good for the planet"
• Assembled in the USA: "We hand assemble and upholster 65% of our sofas close to home, overseeing the manufacturing process to bring you top-notch quality without the middleman or markup."
• Contract grade
• Sustainably sourced: 52% of our wood furniture is sustainably sourced.
• Fair-trade certified: In 2014, we were the first-ever home retailer to join Fair Trade USA.
• More ways to shop your values: "locally made" "organic" "handcrafted" "certified nontoxic"
Committed to responsible forestry. Look for FSC-Certified to find collections crafted with wood that's sustainably sourced.
Sustainably sourced: "Our Good Design approach sources more FSC®-certified, recycled & upcycled materials, resulting in less waste."
52% of our wood furniture is sustainably sourced.
66M plastic bottles kept from landfill through REPREVE® recycled polyester.
Organic: Grown without pesticides or chemical fertilizers, organic fibers contribute to healthier ecosystems.
Pros:
• Free Swatches
• Very unique styles and silhouettes, something for everyone
• Release new looks often
• "Build our own Sectional" tool
Cons:
• Not many reviews, but reviews that are left are generally positive
• Can get expensive quick
• Free Swatches - also a con since you can only order swatches per product, there isn't a list of all swatches to order from.
Pros:
• Trending styles & fabrics
• Variety of silhouettes
• Plenty of upholstery options
• Sectional builder tool to create your own custom configuration
Cons:
• Quality/Durability concerns
• Lead times are long for anything custom
• Customer support concerns (lot's of complains in comments on social media)
$999
$899
Total # of Swatches: 25+ [not all fabrics available on all sofas.]
# of Upholstery Types: Fabrics, velvets, boucle, leather, etc, but only a few colors per type, hard to tell since there isn't a list showing all
Total # of Swatches: 75+
# of Upholstery Types: fabrics, leathers, velvets, boucle, etc available. Depends on item
Material Features Available:
Width & depth options, cushion style, leg style, upholstery
No comfort options. Materials used varies depending on sofa collection.
No comfort options, materials based on sofa collection.
"Build our own Sectional" tool - visual way to build your configuration so it's super clear what you can make based on the individual pieces you opt for
8+ modular sofa collections where you create your own configuration
• AR
• Reversible cushions
• Storage
• Sleeper
If in stock, ships quickly. If out of stock, estimates range. A lot are estimated at 4 months out, but if it's custom made then it can be 7+ months.
• Standard Delivery: $4.95 to 10% of merchandise total based on merchandise total
• Basic freight: $89-159 depending on merchandise total
• Local in-home delivery: $79-$299 depending on distance from shipping point. Items delivered to room of choice & packaging removed
• Long distance in-home delivery: $299 if 100 miles within CB2's shipping points. Items delivered to room of choice & packaging removed
Fees based on location & size of items
Assembly varies from simple add legs, to more involved on items that ship almost flat pack
Return Policy:
To return Basic Freight items, call CB2 or contact the store where the original purchase was made within 7 days of delivery; returns will only be accepted if the return is completed within 30 days of delivery. The item will be inspected upon return, and a refund amount will be determined based on its condition. Custom order upholstery items can't be returned or exchanged.
Home Trial: none
N/A
In stock, ready to ship
Custom made: 6-12+ weeks
Home Delivery: Flat rate fee based on your location, from $149 to $99. Usually includes white-glove delivery where items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.
Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included.
Ship to Store: Pick up at a local store for items that are not already in stock at the store. Reduced flat rate fee ($19.99 to $249)
minimal. White glove delivery assembles the item for you
Return Policy:
Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value.
Home Trial: no
n/a
