Joybird vs. West Elm

West Elm

Our Verdict
3 / 5 STARS

Diverse selection that includes all the basic desired styles for a fair price but we’re not sold on their quality.

Made In: ★★★★☆

Sustainability: ★★★☆☆

Starting Sofa Price: ★★☆☆☆

See in-person?: ★★★☆☆

Upholstery: ★★★☆☆

Customization: ★★★☆☆

Comfort: ★★☆☆☆

Modularity: ★★★☆☆

Lead Times: ★★★☆☆

Financing: ★★★★☆

Shipping & Delivery: ★★★★☆

Assembly: ★★★★☆

Return Policy: ★★★★☆

Home Trial: ★★★☆☆

Warranty: ★★★★☆
Our Verdict
3 / 5 STARS

All the “in” styles but expect to pay a premium for a brand name that doesn’t go above & beyond in the experience.

Made In: ★★★☆☆

Sustainability: ★★★☆☆

Starting Sofa Price: ★★★★★

See in-person?: ★★★★★

Upholstery: ★★★★☆

Customization: ★★★☆☆

Comfort: ★★★☆☆

Modularity: ★★★★☆

Lead Times: ★★★☆☆

Financing: ★★★★☆

Shipping & Delivery: ★★★★☆

Assembly: ★★★★★

Return Policy: ★★★☆☆

Home Trial: ☆☆☆☆☆

Warranty: ☆☆☆☆☆

Company Details


Made In



"Joybird was founded on the idea that people should never settle when it comes to their home furnishing, but rather have the freedom to be boldly original. Our custom-made and curated furniture is built to meet the demands and unique tastes of our customers, providing a high-quality product that will be enjoyed for a lifetime."


Living, Dining, Bedroom, Home Office, Decor

Value Props

• Contactless, flat-rate delivery
• 90-day returns
• Limited lifetime warranty
• Free design services

Made In



"Your home is nothing if not personal. At West Elm, we're here to help you create a space that reflects you and what you love. That means forward-thinking, problem-solving design that unites value, quality and responsible manufacturing. Because you should feel good about your home—and how it comes together."


Furniture, Outdoors, Rugs, Bedding, Bath, Lighting, Pillows & Decor, Windows, Art & Mirrors, Kitchen & Dining, Garden, Storage

Value Props

• "Good design" "Good for you" "Good for the planet"
• Assembled in the USA: "We hand assemble and upholster 65% of our sofas close to home, overseeing the manufacturing process to bring you top-notch quality without the middleman or markup."
• Contract grade
• Sustainably sourced: 52% of our wood furniture is sustainably sourced.
• Fair-trade certified: In 2014, we were the first-ever home retailer to join Fair Trade USA.
• More ways to shop your values: "locally made" "organic" "handcrafted" "certified nontoxic"


• Kiln dried hardwood: "responsibly-sourced wood"
• For every order placed, a tree is planted

Sustainably sourced: "Our Good Design approach sources more FSC®-certified, recycled & upcycled materials, resulting in less waste."
52% of our wood furniture is sustainably sourced.
66M plastic bottles kept from landfill through REPREVE® recycled polyester.
Organic: Grown without pesticides or chemical fertilizers, organic fibers contribute to healthier ecosystems.

The Sofas

Pros & Cons

Variety of silhouettes
• Plenty of color choices
• Ready to Ship items
• Order now, decide upholstery later
• Compare upholstery tool - side by side view of 2 different fabrics on sofa of choice
Established company

Quality concerns due to negative reviews online
• Mainly Mid-Century Modern style
• Pricey

• Trending styles & fabrics
• Variety of silhouettes
• Plenty of upholstery options
• Sectional builder tool to create your own custom configuration

• Quality/Durability concerns
• Lead times are long for anything custom
• Customer support concerns (lot's of complains in comments on social media)

3-Seater Sofa Starting at Price





Total # of Swatches: 82

# of Upholstery Types: 72 fabrics & 10 leathers

Material Features Available:
• Kid & Pet-Friendly
• Safeguard (only 5)

Other Options:

• Upholstery
• Orientation
• Length


Total # of Swatches: 75+

# of Upholstery Types: fabrics, leathers, velvets, boucle, etc available. Depends on item

Material Features Available:

Other Options:

Width & depth options, cushion style, leg style, upholstery


Level of comfort depends on sofa collection. Most of our collections use our seat and back cushions contain 2.0-lb, high-density foam cores wrapped in a softer plush foam. The overall cushioning is both very comfortable and offers excellent support. The high-density cores help the cushions remain strong and durable over time, while the plush outer layer provides the comfort and composition found in high-end upholstered goods. Certain frames offer Trillium, a down alternative, or fiberfill on the back cushions, making them extra soft."

No comfort options, materials based on sofa collection.


They have a few modular sofa collections where you can mix and match components to create the configuration you need.

8+ modular sofa collections where you create your own configuration

Special Features

• Sleeper sofas
• Outdoor
• Some collections feature removable cushion covers

• Reversible cushions
• Storage
• Sleeper

Ordering & Policies

Lead Times

5+ weeks. Quick ship options available

Shipping & Delivery

• Curbside Delivery: $49
• In-Home Delivery: Price depends on location. Premium white-glove service, pre-scheduled delivery date, team will unpack and deliver item to room of choice
• Delayed Shipping: Can delay production and have it shipped when you are ready.


Just screw on legs

Return Policy

Return Policy:
You have 90 days after delivery date to return an item in its original packaging. You must pay for return shipping. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law. There will also be a 10% restocking fee.

You are allowed 1 free exchange, up to 90 days after delivery. The exchange can be a product that is either the same product type, or a higher priced item.

Home Trial: none


Every Joybird-manufactured product is covered under a limited lifetime warranty. This type of coverage applies to all of the foundational elements of your furniture: wood frames, springs, joints, bases, legs, and hardware, which are integral to the life of your product. We promise to pay standard rates for repair if needed or to provide an alternative solution should the issue be unable to be repaired.

One-Year Limited Warranty coverage applies to any manufacturer’s defects or shipping damage to our legs, fabrics, leathers, foams, seams, tufting, mattresses, wood stains, and finishes. If a repair is needed, we will pay standard rates for repair, or provide an alternative solution should the item be unable to be repaired.

Lead Times

In stock, ready to ship

Custom made: 6-12+ weeks

Shipping & Delivery

Home Delivery: Flat rate fee based on your location, from $149 to $99. Usually includes white-glove delivery where items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.

Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included.

Ship to Store: Pick up at a local store for items that are not already in stock at the store. Reduced flat rate fee ($19.99 to $249)


minimal. White glove delivery assembles the item for you

Return Policy

Return Policy:
Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value.

Home Trial: no



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