brands //
West Elm
Inside Weatherwestelm.comwestelm.com

Our Verdict

3 / 5 STARS

All the “in” styles but expect to pay a premium for a brand name that doesn’t go above & beyond in the experience.

Made In: ★★★☆☆

Sustainability: ★★★☆☆

Starting Sofa Price: ★★★★★

See in-person?: ★★★★★

Upholstery: ★★★★☆

Customization: ★★★☆☆

Comfort: ★★★☆☆

Modularity: ★★★★☆

Lead Times: ★★★☆☆

Financing: ★★★★☆

Shipping & Delivery: ★★★★☆

Assembly: ★★★★★

Return Policy: ★★★☆☆

Home Trial: ☆☆☆☆☆

Warranty: ☆☆☆☆☆

Company Details

About

"Your home is nothing if not personal. At West Elm, we're here to help you create a space that reflects you and what you love. That means forward-thinking, problem-solving design that unites value, quality and responsible manufacturing. Because you should feel good about your home—and how it comes together."

Made In

Asia

Categories

Furniture, Outdoors, Rugs, Bedding, Bath, Lighting, Pillows & Decor, Windows, Art & Mirrors, Kitchen & Dining, Garden, Storage

Value Props

• "Good design" "Good for you" "Good for the planet"
• Assembled in the USA: "We hand assemble and upholster 65% of our sofas close to home, overseeing the manufacturing process to bring you top-notch quality without the middleman or markup."
• Contract grade
• Sustainably sourced: 52% of our wood furniture is sustainably sourced.
• Fair-trade certified: In 2014, we were the first-ever home retailer to join Fair Trade USA.
• More ways to shop your values: "locally made" "organic" "handcrafted" "certified nontoxic"

Highlights

• Plenty of places to view in person
• Part of the Williams-Sonoma family of brands
• Design Services
• Free Swatches
• west elm Credit Card
• Buy online, pick up in store
• Room Planner tool: Create your dream space and see how your products fit in 3D.

Sustainability

Sustainably sourced: "Our Good Design approach sources more FSC®-certified, recycled & upcycled materials, resulting in less waste."
52% of our wood furniture is sustainably sourced.
66M plastic bottles kept from landfill through REPREVE® recycled polyester.
Organic: Grown without pesticides or chemical fertilizers, organic fibers contribute to healthier ecosystems.

Discounts

No items found.

The Sofas

Pros & Cons

Pros:
• Trending styles & fabrics
• Variety of silhouettes
• Plenty of upholstery options
• Sectional builder tool to create your own custom configuration

Cons:
• Quality/Durability concerns
• Lead times are long for anything custom
• Customer support concerns (lot's of complains in comments on social media)

3-Seater Sofa Starting at Price

$899

Can you see it before you buy?

Retail presence in all major cities

Upholstery Options

Total # of Swatches: 75+

# of Upholstery Types: fabrics, leathers, velvets, boucle, etc available. Depends on item

Material Features Available:

Customization Options

Width & depth options, cushion style, leg style, upholstery

Comfort

No comfort options, materials based on sofa collection.

Modularity

8+ modular sofa collections where you create your own configuration

Special Features

• Reversible cushions
• Storage
• Sleeper

Sofa Collections

Featured sofa lines from the brand.

Andes Collection

SHOP NOW

Haven Collection

SHOP NOW

Harmony Collection

SHOP NOW

Ordering & Shipping

Lead Times

In stock, ready to ship

Custom made: 6-12+ weeks

Payment Options

Financing through Affirm

Shipping & Delivery

Home Delivery: Flat rate fee based on your location, from $149 to $99. Usually includes white-glove delivery where items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.

Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included.

Ship to Store: Pick up at a local store for items that are not already in stock at the store. Reduced flat rate fee ($19.99 to $249)

Assembly

minimal. White glove delivery assembles the item for you

Return Policy

Return Policy:
Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value.

Home Trial: no

Warranty

n/a

Reviews

Our Thoughts

West Elm does not feature reviews on their site, so you must resort to searching. Blog posts come up but a lot of the time they are affiliates so not sure on how truthful. The comments on those blog posts seem to reveal more

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