Nice product, attention to detail and they offer the customization elements you’re looking for. All made overseas though so expect to wait a really long time for your order and if something is wrong, expect to wait all over again.
Made In: ★★★☆☆
Starting Sofa Price: ★★★★☆
See in-person?: ★★★★★
Lead Times: ★☆☆☆☆
Shipping & Delivery: ★★★★☆
Return Policy: ★★★★☆
Home Trial: ☆☆☆☆☆
"We couldn’t believe how challenging it was to find a high-quality sofa that’s customizable to fit your style and space. So we created a better way to shop for one.
Our customizable furniture experience puts you in the designer’s seat—not the other way around. And now, we’ve expanded our approach to tables, rugs, and lighting."
Living, Dining, Office, Rugs, Lighting, Decor
• Custom made, not pre-made
• 60-Day Returns
• Oeko-Tex® Certified Fabrics
• Free swatches
• Free design advice
• Trade program
• Protection Plan
Oeko-Tex certified fabric, but no other mention of sustainability efforts or goals.
• Classic and modern silhouettes
• A lot of upholstery types to choose from
• Unique collaborations
• Can choose length of sofa and opt for different sizes of the same style
• Has sleeper sofas
• VERY long lead times
• Lots of upholstery types but not many bold colors
• If you decide to return, you will only get 50% of your money back
• No home trial
Yes, in their Define Studios: Atlanta Pop-up, Austin, Boston, Charlotte Pop-up, Chicago, Dallas, Denver Pop-up, Los Angeles, New York, Philadelphia, San Francisco, Seattle, Washington, D.C.
Total # of Swatches: 100+
# of Upholstery Types: 26+
Material Features Available:
• Dog-friendly: Durable and tightly woven to resist snagging. Easy to clean from shedding.
• Cat-friendly: Durable and tightly woven to stand up to sharp claws. Easy to clean fine hairs.
• Kid-friendly: Made with safe materials, easy to clean, and extra durable.
• Performance: Stain-resistant, easy to clean, and built for heavy traffic.
• Oeko-Tex® Certified: Carefully tested to be free of anything harmful.
Overall, a wide variety of color options and not just your typical grays/browns. Nice variety of textures as well.
100+ fabrics, can choose from multiple lengths, depths, and configurations, 20+ leg options, seat cushion styles & fill
At least 2 options per sofa collection, need to pay more for reversible cushions. Uses down on most sofas by default so need to pay more for down alternative. Review each sofa collection for specifics.
They have 2 sofa collections that are modular, with storage options. Can buy pieces individually to create your own layout, or buy a set and rearrange as you please, though arms/backs are not removable
• Sleeper sofas
• Storage seats/ottomans
• Throw pillows
• Extra set of legs
• Buy Now, Decide Later: Order the configuration while you wait for your fabric swatches to arrive. Once your swatches arrive, you have 30 days to select a fabric.
Featured sofa lines from the brand.
Ships out within 6-7 months.
Affirm: Qualify for 0% financing
In-home delivery service: flat rate of $189. Delivery team will carry to your home, unwrap, assemble, clean up.
Quick ship: small selection ready to ship same day and arrive in 2-3 weeks.
Hold: Orders that are required to be held at a local distribution center for more than 14 days incur a weekly charge of $39
Missed delivery: a fee of $100
Delivery team will carry to your home, unwrap, assemble, clean up.
Made-to-order items can be returned within 60 days of delivery. Returns will incur a 50% processing fee. Exchanges incur a 25% fee. Shipping is not refundable. Only one return or exchange is allowed per order. Someone will pick up sofa from your home.
Home Trial: None
10 years warranty, applicable to the original owner and original delivery address only. Warranty guarantees that the frame and suspension system of its sofas and chairs will be free from manufacturer’s defects for up to 10 years. Includes structural damages, but not damages from use. Will not cover modifications made to the structure by the customer, including installation of third party legs
Interior Define does feature reviews on their website but a very small number of them have images, so makes you wonder if they are real reviews.
Classic and Timeless Style
This is a lovely couch. We have only had it for 8 days so I am hesitant to discuss it’s durability. It has a classic style and we feel it will be a piece that we have for a long time.
Two things though- 1) My husband and I both feel it is deeper than it should be (and we got the one that is the least deep) and I am 5’6” with long legs. So if you will use this couch for most of your sitting, it could be hard on your back. 2) BE WARNED- it takes FOREVER to receive the piece you purchase. We ordered in late April and received it August 6. I knew this going in BUT I expected more communication along the way- even though I received plenty of marketing emails...
All this being said, it IS a beautiful sofa!
- Krista S.
Sloan with Earth fabric
I love my new sofa! I upgraded and had the cushions double wrapped. I highly reccomend doing that. Its worth the extra $$. This company was really great to work with. My only complaint is that I had to wait the full 12 weeks to receive our sofas.
Beautiful couch but not the most comfortable
I'll start by saying: I ordered Jasper in the rust orange color and it is absolutely stunning. It truly is a beautiful couch in person.
I am a bit underwhelmed with the comfort given the price. At first I hoped it just needed time to be broken in, but after a few months of very frequent use it doesn;t seem to be changing much. I even conRead more about I'll start by saying: I ordered Jaspersidered adding stuffing to the cushions, but realized the cushions are quite comfortable and the base may actually be the issue. My plan is to add a lot of pillows to make it a little more comfortable.
All in all, Style = 11/10 and comfort is more like a 6.5 or 7/10
- Sarah M.