Restoration Hardware vs. CB2

Restoration Hardware
CB2

Brand

rh.com
Our Verdict


3.5 / 5 STARS

Restoration Hardware is a luxury furniture brand that offers exclusive membership perks as well as restaurant and cruise experiences.

Made In: ★★★☆☆

Sustainability: ☆☆☆☆☆

Starting Sofa Price: ★★★★☆

See in-person?: ★★★★★

Upholstery: ★★★☆☆

Customization: ★★☆☆☆

Comfort: ☆☆☆☆☆

Modularity: ★★★★★

Lead Times: ★★★★★

Financing: ★★★★☆

Shipping & Delivery: ★★★★★

Assembly: ★★★★★

Return Policy: ★★★★★

Home Trial: ★★★☆☆

Warranty: ★★☆☆☆

cb2.com
Our Verdict
2.5 / 5 STARS

Love them for their wide offering of both classics and trendy styles at a fairly reasonable price point. Expect long lead times and impersonal service but you’re buying the brand and the look you want.

Made In: ★★★☆☆

Sustainability: ★☆☆☆☆

Starting Sofa Price: ★★★★★

See in-person?: ★★★★★

Upholstery: ★★★☆☆

Customization: ★☆☆☆☆

Comfort: ★★★☆☆

Modularity: ★★★★☆

Lead Times: ★★★☆☆

Financing: ☆☆☆☆☆

Shipping & Delivery: ★★★☆☆

Assembly: ★★★★☆

Return Policy: ★★★☆☆

Home Trial: ☆☆☆☆☆

Warranty: ☆☆☆☆☆

Company Details

Background

Made In

Some sofas made in the US and others made other countries around the world.

About

"These are products of lasting value, classic design and imbued all with a brand that speaks to superb taste and a free spirited individuality."

Categories

Living, dining, bed, bath, lighting, textiles, rugs, windows, hardware, decor, art, outdoor

Value Props

• Wide variety of categories
• Wide variety of sofas
• "The World's Most Comfortable Sofa"
• Design galleries and restaurants
• Some custom options

Made In

both USA & Asia

About

"We are Modern Together, helping to make lifebrighter, more creative, more inviting."

Categories

Furniture, Decor & Mirrors, Holidays, Lighting, Gifts, Pillows & Throws, Rugs, Kitchen & Dining, Bedding, Bath, Outdoor

Value Props

• Collaborations
• Ideas and inspiration
• Free Design services

Sustainability

RH does not claim to have any sustainability practices.

Committed to responsible forestry. Look for FSC-Certified to find collections crafted with wood that's sustainably sourced.

The Sofas

Pros & Cons

Pros:
• Free Swatches
• Membership perks
• RH Credit Card
• Wide variety of options

Cons:
• Not sustainable
• Fabrics are not stain or liquid resistant
• Most items not made in the US
• Not many custom options

Pros:
Free Swatches
• Very unique styles and silhouettes, something for everyone
• Release new looks often
• "Build our own Sectional" tool

Cons:
• Not many reviews, but reviews that are left are generally positive
• Can get expensive quick
• Free Swatches - also a con since you can only order swatches per product, there isn't a list of all swatches to order from.

3-Seater Sofa Starting at Price

$2,700

$999

Customization

Upholstery

Their Perennials Performance Linen fabric is the best for durability and care.
But none of their fabrics are stain resistant, liquid-resistant, pet-friendly or commercial grade.

Other Options:

The Cloud Collection is their most customizable. You can customize the seat depth, fabric, and configuration.

Upholstery

Total # of Swatches: 25+ [not all fabrics available on all sofas.]

# of Upholstery Types: Fabrics, velvets, boucle, leather, etc, but only a few colors per type, hard to tell since there isn't a list showing all

Other Options:

Comfort

No custom cushion options.

No comfort options. Materials used varies depending on sofa collection.

Modularity

They have 12 modular collections.

"Build our own Sectional" tool - visual way to build your configuration so it's super clear what you can make based on the individual pieces you opt for

Special Features

Lighting, rugs, windows, décor, art, ottomans

• AR

Ordering & Policies

Lead Times

5-7 days if in stock.

Shipping & Delivery

In stock items ship within days and delivered with white glove service.

Assembly

White Glove Delivery and Assembly

Return Policy

30 day returns
Items not eligible for returns: special orders, items that have been installed, personalized items.
Delivery fees are non-refundable (with the exception of manufacturer defects or transit damage.)

Warranty

Only mattresses have a 10-year limited warranty.
Their other items do not have a warranty.

Lead Times

If in stock, ships quickly. If out of stock, estimates range. A lot are estimated at 4 months out, but if it's custom made then it can be 7+ months.

Shipping & Delivery

• Standard Delivery: $4.95 to 10% of merchandise total based on merchandise total
• Basic freight: $89-159 depending on merchandise total
• Local in-home delivery: $79-$299 depending on distance from shipping point. Items delivered to room of choice & packaging removed
• Long distance in-home delivery: $299 if 100 miles within CB2's shipping points. Items delivered to room of choice & packaging removed


Fees based on location & size of items

Assembly

Assembly varies from simple add legs, to more involved on items that ship almost flat pack

Return Policy

Return Policy:
To return Basic Freight items, call CB2 or contact the store where the original purchase was made within 7 days of delivery; returns will only be accepted if the return is completed within 30 days of delivery. The item will be inspected upon return, and a refund amount will be determined based on its condition. Custom order upholstery items can't be returned or exchanged.

Home Trial: none

Warranty

N/A

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