West Elm vs. Restoration Hardware

West Elm
Restoration Hardware


Our Verdict
3 / 5 STARS

All the “in” styles but expect to pay a premium for a brand name that doesn’t go above & beyond in the experience.

Made In: ★★★☆☆

Sustainability: ★★★☆☆

Starting Sofa Price: ★★★★★

See in-person?: ★★★★★

Upholstery: ★★★★☆

Customization: ★★★☆☆

Comfort: ★★★☆☆

Modularity: ★★★★☆

Lead Times: ★★★☆☆

Financing: ★★★★☆

Shipping & Delivery: ★★★★☆

Assembly: ★★★★★

Return Policy: ★★★☆☆

Home Trial: ☆☆☆☆☆

Warranty: ☆☆☆☆☆

Our Verdict

3.5 / 5 STARS

Restoration Hardware is a luxury furniture brand that offers exclusive membership perks as well as restaurant and cruise experiences.

Made In: ★★★☆☆

Sustainability: ☆☆☆☆☆

Starting Sofa Price: ★★★★☆

See in-person?: ★★★★★

Upholstery: ★★★☆☆

Customization: ★★☆☆☆

Comfort: ☆☆☆☆☆

Modularity: ★★★★★

Lead Times: ★★★★★

Financing: ★★★★☆

Shipping & Delivery: ★★★★★

Assembly: ★★★★★

Return Policy: ★★★★★

Home Trial: ★★★☆☆

Warranty: ★★☆☆☆

Company Details


Made In



"Your home is nothing if not personal. At West Elm, we're here to help you create a space that reflects you and what you love. That means forward-thinking, problem-solving design that unites value, quality and responsible manufacturing. Because you should feel good about your home—and how it comes together."


Furniture, Outdoors, Rugs, Bedding, Bath, Lighting, Pillows & Decor, Windows, Art & Mirrors, Kitchen & Dining, Garden, Storage

Value Props

• "Good design" "Good for you" "Good for the planet"
• Assembled in the USA: "We hand assemble and upholster 65% of our sofas close to home, overseeing the manufacturing process to bring you top-notch quality without the middleman or markup."
• Contract grade
• Sustainably sourced: 52% of our wood furniture is sustainably sourced.
• Fair-trade certified: In 2014, we were the first-ever home retailer to join Fair Trade USA.
• More ways to shop your values: "locally made" "organic" "handcrafted" "certified nontoxic"

Made In

Some sofas made in the US and others made other countries around the world.


"These are products of lasting value, classic design and imbued all with a brand that speaks to superb taste and a free spirited individuality."


Living, dining, bed, bath, lighting, textiles, rugs, windows, hardware, decor, art, outdoor

Value Props

• Wide variety of categories
• Wide variety of sofas
• "The World's Most Comfortable Sofa"
• Design galleries and restaurants
• Some custom options


Sustainably sourced: "Our Good Design approach sources more FSC®-certified, recycled & upcycled materials, resulting in less waste."
52% of our wood furniture is sustainably sourced.
66M plastic bottles kept from landfill through REPREVE® recycled polyester.
Organic: Grown without pesticides or chemical fertilizers, organic fibers contribute to healthier ecosystems.

RH does not claim to have any sustainability practices.

The Sofas

Pros & Cons

• Trending styles & fabrics
• Variety of silhouettes
• Plenty of upholstery options
• Sectional builder tool to create your own custom configuration

• Quality/Durability concerns
• Lead times are long for anything custom
• Customer support concerns (lot's of complains in comments on social media)

• Free Swatches
• Membership perks
• RH Credit Card
• Wide variety of options

• Not sustainable
• Fabrics are not stain or liquid resistant
• Most items not made in the US
• Not many custom options

3-Seater Sofa Starting at Price





Total # of Swatches: 75+

# of Upholstery Types: fabrics, leathers, velvets, boucle, etc available. Depends on item

Material Features Available:

Other Options:

Width & depth options, cushion style, leg style, upholstery


Their Perennials Performance Linen fabric is the best for durability and care.
But none of their fabrics are stain resistant, liquid-resistant, pet-friendly or commercial grade.

Other Options:

The Cloud Collection is their most customizable. You can customize the seat depth, fabric, and configuration.


No comfort options, materials based on sofa collection.

No custom cushion options.


8+ modular sofa collections where you create your own configuration

They have 12 modular collections.

Special Features

• Reversible cushions
• Storage
• Sleeper

Lighting, rugs, windows, décor, art, ottomans

Ordering & Policies

Lead Times

In stock, ready to ship

Custom made: 6-12+ weeks

Shipping & Delivery

Home Delivery: Flat rate fee based on your location, from $149 to $99. Usually includes white-glove delivery where items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.

Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included.

Ship to Store: Pick up at a local store for items that are not already in stock at the store. Reduced flat rate fee ($19.99 to $249)


minimal. White glove delivery assembles the item for you

Return Policy

Return Policy:
Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value.

Home Trial: no



Lead Times

5-7 days if in stock.

Shipping & Delivery

In stock items ship within days and delivered with white glove service.


White Glove Delivery and Assembly

Return Policy

30 day returns
Items not eligible for returns: special orders, items that have been installed, personalized items.
Delivery fees are non-refundable (with the exception of manufacturer defects or transit damage.)


Only mattresses have a 10-year limited warranty.
Their other items do not have a warranty.

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